Order data
We use customer details to process orders, deliver parcels, provide support, and manage returns.
Customer data and consent
Privacy Policy
This policy describes how Cuerzo handles customer information for browsing, checkout, order support, marketing preferences, fraud prevention, and service improvement.
Optional marketing
Marketing messages should be based on consent or another valid permission and can be changed.
Provider processing
Payment, delivery, analytics, and support providers may process data needed to provide their services.
Information we collect
Cuerzo may collect information you provide during browsing, account use, checkout, customer support, newsletter signup, and return or exchange requests.
This can include name, email address, shipping address, billing details, phone number where required by carriers, order history, product preferences, support messages, uploaded photos for quality claims, device information, and consent preferences.
How information is used
Customer information is used to operate the store, process orders, prevent fraud, deliver parcels, handle payment and checkout, answer support requests, manage return and exchange cases, improve product presentation, and send optional marketing messages.
We may use aggregated or non-identifying data to understand product interest, page performance, inventory planning, and service quality.
Customer choices
You can contact customer service to request access, correction, deletion, restriction, or export of personal information where applicable. Some records may need to be kept for order, tax, legal, fraud prevention, accounting, or dispute-resolution reasons.
You can unsubscribe from marketing messages through the provided unsubscribe method or by contacting customer service.
Security and retention
Cuerzo uses reasonable technical and organizational safeguards designed to protect customer data. No online system can be guaranteed completely secure, so customers should also protect their account, email, and payment credentials.
Information is kept only as long as reasonably needed for store operations, legal obligations, accounting, dispute handling, fraud prevention, support history, and service improvement.
Contact support
Privacy question?
Contact [email protected] with the email address connected to your order or account so the request can be verified.