Contact Information

How to contact customer service

For any question about a Cuerzo order, contact the online chat system or email [email protected]. Email is the best channel for detailed return, exchange, payment, delivery, privacy, or quality-claim requests because attachments and order details can be reviewed carefully.

When contacting us, include your order number, the email used at checkout, the product name, and a concise description of the issue.

Return or exchange requests

Return or exchange requests must be made within 7 days of delivery. Include photos when the concern is product quality, damage, wrong item, or packaging damage.

Do not ship footwear back before customer service provides instructions. Unapproved returns may be refused or delayed.

Payment and checkout support

If you have trouble with checkout, card authorization, a duplicated attempt, or a failed payment, send the time of the attempt, order number if available, billing email, and the message shown at checkout.

Never send full card numbers, payment account passwords, bank passwords, wallet credentials, or one-time security codes.

Privacy and account requests

For privacy, data, marketing, or account requests, email [email protected] from the address connected to your order or account. We may need to verify your identity before acting on the request.